Connection troubleshooting with the NL1901ACV modem

For broadband connection issues, first follow these troubleshooting steps. After each step test your internet connection. Please note: to restart the modem, use the round On/Off button in the side. A restart can 2 or 3 minutes. Are the Power and Broadband service lights green? Your service will be either DSL , WAN or LTE

Troubleshooting techniques

Your computer won’t start, the screen goes blank, the program freezes, error messages pop up on the screen and you don’t know why. Sound familiar? Most people have experienced a problem with the computer or will at some point. When a problem occurs, don’t panic! Try these basic troubleshooting techniques to identify the problem. Basic

Upgrade to a wireless (Wi-Fi) network

A wireless network is a great way to enjoy the convenience of your Internet Service anywhere in the radius of your Kindergarten. A wireless modem (router) allows you to connect multiple devices such as Laptops and iPads to the network wirelessly so you can move around the Kindergarten without the hassle of cables and cords!

I can’t turn the computer on, the screen is blank

“I can’t turn on the computer, the computer screen is blank”, this is a common issue that we receive calls about. Here are some troubleshooting techniques you can try to resolve the issue: Ensure the computer power cable is plugged in and turned on at the wall socket Check the cable connecting the computer to

Caring for your computer

It’s important to care for your computer so it will continue to function well and have a long life span. Here are a few things to keep in mind to help it last longer and require less maintenance: Avoid dusty or dirty work environments; regular vacuuming of the carpet and wiping down of desks can

Surge Protection

What is Surge Protection? A surge protector is a device that sits between your electrical equipment (PC, modem) and the electrical mains (wall socket). It protects your equipment's power supply from electrical surges. Any power from the mains must pass through the surge protector to reach your equipment. A surge protector regulates the current to

Power cycle the modem

Lost Internet Connection, Can’t Send Email? Power cycle the modem! If you have lost internet connection (meaning you can’t access web pages) and you’re not able to send emails (there is an error that says “Cannot connect to mail.kindergarten.vic.gov.au server”), don’t panic! You may be able to fix this problem quickly yourself! The first thing

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