As part of an FTTP rollout, an NBN access network device will need to be installed inside your kindergarten by an NBN technician. This device requires power to operate and is usually attached to an inside wall. In addition, an FTTP connection will require:
- an NBN utility box outside your premises
- a power supply unit inside your premises
You may also require internal wiring.
How do I apply for FTTP NBN?
Email firstname.lastname@example.org and request the application forms.
Remember to include the name of your kindergarten and its address when you send the email.
What happens to my internet while the installation takes place?
As FTTP requires entirely new infrastructure to be installed, the old internet will continue to function until the NBN is installed.
Once we are happy that your NBN is working properly, we will then cancel your existing ADSL service.
What happens to my phones while the installation takes place?
As FTTP requires entirely new infrastructure to be installed, your old phones will also continue to function until the NBN is installed
However, if you change your phone number that the ADSL works on to the NBN before the installation of your internet, your internet will stop working until we can organise the NBN to be installed (this can take several weeks).
To minimise interruption to your internet services, we strongly recommend that you allow us to organise your NBN internet before you change your phones.
What does the NBN equipment look like?
Where is the NBN equipment installed?
The NBN technician will decide on the day, but the NBN utility box is usually installed inside the front of your building, closest to the street.
How do I plug in my modem?
Once the NBN connection box (also known as a network termination device – NTD) is installed in your kindergarten, you will need to use an ethernet cable to connect between the WAN port on your modem to a UNI-D port on the NTD.
You can then plug your computers/printers in to any of the yellow ethernet ports on the modem, and connect to the WiFi using the details provided.
What if the equipment is installed in an inconvenient location?
Your kindergarten will be required to engage an electrician or cable technician to run cabling to your preferred location. Your kindergarten will be required to cover all associated costs.
What if the NBN is installed but I can’t use it straight away due to internal cabling issues?
Unfortunately, the Kindergarten IT Program can only provide one internet connection per kindergarten.
If you are unable to start using the NBN immediately, due to internal cabling issues, we expect your kindergarten to organise internal wiring within 3 months of your NBN installation.
After 3 months, the Kindergarten IT Program Coordinator will contact you and discuss which connection should be cancelled (ADSL or NBN).
How do I organise moving my phones to the NBN?
Once the NTD is installed, multiple providers can easily supply services to your device. The NTD has two ports for voice, and four for internet.
You can approach your preferred telephone provider and request NBN phones. They will then activate a port on the NTD and send you one of their devices to plug in-to it, much like we did with our modem.
We’re here to help make your transition to the NBN as smooth as possible.
For more information, see our frequently asked questions (FAQ) page here.
If you can’t find the answer to your query, or you require further information, give us a call on (03) 8664 7001 or Toll Free – 1800 629 835, or send an email to email@example.com.