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Support and Help

Information technology support is provided by The State Library of Victoria, Community IT Support Team, Monday to Friday from 9.00am to 5.00pm.

Phone: 03 8664 7001

Toll Free: 1800 629 835

Email: info@kindergarten.vic.gov.au

Delivery Address:

Kindergarten IT Program
State Library of Victoria
328 Swanston Street, Melbourne
VIC 3000

Services for Kindergartens include telephone and email based advice and assistance, and remote access support in relation to:


Specific Guides

LightNEasy CMS related documentation & video tutorials

Computer Help Guide (for Computers delivered Sep 2009 - July 2010)

Dial Up/ISDN Setup Guide

BigPond 3G21WB Elite User Guide

Accessing emails off site through Webmail

Perform a File back up onto a CD or USB Flash Drive

More IT Tips


Vista computer - Drivers / Programs


Setup Files For VNC

Please do not click on any of the links below unless instructed by the Vicnet Helpdesk Team. These files change settings on your computer which are associated with connectivity.


PC Fixes

Please do not click on any of the links below unless instructed by the Helpdesk Team. These files alter important computer settings.